Shipping & Returns Policy
Last Updated: August 18, 2026
At Every Little Story, each personalized book is created especially for you and your child. Because every book is custom-made, our shipping and return policies are a little different from those for standard products.
Shipping
Processing & Production
After you place your order and submit all required customization information and photographs, we begin creating your personalized book.
Production times vary because every book is individually created. Your estimated production timeframe will be provided during the ordering process or in your order confirmation.
Production time and shipping time are separate. Shipping time begins after your personalized book has been completed and is ready to ship.
Shipping Costs
Shipping costs are displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the product, quantity ordered, shipping destination, and shipping method selected.
Shipping Delays
We do our best to meet the estimated production and delivery timeframes provided at the time of purchase.
Once your order has been shipped, delivery times are determined largely by the shipping carrier and are estimates rather than guarantees.
Occasionally, orders may be delayed due to circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, holidays, or other unforeseen circumstances.
If we become aware that your order will be significantly delayed beyond the timeframe provided, we will contact you regarding the delay and available options as required by applicable law.
Incorrect Shipping Address
Please carefully review your shipping address before submitting your order.
Every Little Story is not responsible for packages that are delayed, returned, or delivered to an incorrect address because an incorrect or incomplete shipping address was provided by the customer.
If your order has not yet shipped, please contact us as soon as possible at everylittlestoryco@gmail.com to request an address correction. We will do our best to accommodate the request, but we cannot guarantee that changes can be made after an order has entered production or shipping.
If a package is returned to us because of an incorrect address provided by the customer, additional shipping charges may apply to reship the order.
Personalized Products & Returns
Because personalized books are custom-made using the information and photographs you provide, we generally do not accept returns or exchanges simply because you change your mind or no longer want the product.
Each book is created specifically for you and cannot be resold to another customer.
Before submitting your customization information, please carefully review names, spelling, photographs, dates, and other details.
Customer-Submitted Errors
Every Little Story is not responsible for errors in a personalized book that result from incorrect information submitted by the customer, including:
Misspelled names
Incorrect dates or other personal information
Incorrect photographs
Missing information
Instructions that were submitted incorrectly
Changes requested after production has begun
If you discover an error that was caused by information you provided, please contact us. We will do our best to determine whether a correction or replacement is possible. Additional charges may apply.
Errors Made by Every Little Story
If your book contains an error caused by Every Little Story that does not match the information you provide, we want to make it right.
Please contact us at everylittlestoryco@gmail.com within 14 days of delivery and provide photographs showing the issue.
If the error is confirmed to be ours, we may provide a corrected replacement or another appropriate resolution at no additional cost.
Damaged or Defective Books
If your book arrives damaged or has a significant printing or manufacturing defect, please contact us within 14 days of delivery.
Please include:
Your order number
A description of the problem
Photographs of the damaged or defective book and packaging
We may ask for additional information or photographs so that we can determine the appropriate resolution.
If the damage or defect is confirmed, we may provide a replacement or another appropriate resolution at no additional cost.
Please do not discard a damaged book or its packaging until we have had an opportunity to review the issue, as the information may be needed to address a shipping or production claim.
Digital PDF Products
Digital PDFs are separate products and are not automatically included with the purchase of a physical book.
Because digital products can be downloaded, saved, and reproduced, digital PDF purchases are generally non-refundable once the file has been delivered or made available for download, except where required by applicable law or when the file is defective or cannot reasonably be accessed.
If you experience a problem downloading or accessing your purchased PDF, please contact us at everylittlestoryco@gmail.com and we will work with you to resolve the issue.
Digital PDFs are for personal use and may not be resold, redistributed, publicly shared, or used to create products for commercial purposes.
Cancellations
Because personalized books require individualized design and production, please contact us as soon as possible if you need to cancel your order.
We will make reasonable efforts to accommodate cancellation requests received before we begin creating your personalized book.
Once customization or production has begun, we may be unable to cancel the order or provide a refund.
If we are able to accommodate a cancellation after production has begun, any refund will be determined based on the stage of production and costs already incurred.
Replacements & Reorders
If your book is eligible for a replacement due to a printing error, manufacturing defect, shipping damage, or an error made by Every Little Story, we will provide instructions for the replacement process.
If you simply want another copy of a book you've previously purchased, you may request a reorder during our applicable file-retention period.
We currently intend to retain completed personalized book files for approximately two years after the original order to make reorders and replacements easier.
A reorder is a new purchase and will be charged at the applicable price at the time of the reorder.
Contact Us
If you have a question about shipping, your order, a damaged or defective book, or a return or replacement request, please contact us:
Every Little Story
Email: everylittlestoryco@gmail.com
When contacting us about an order, please include your order number whenever possible.
Important Note
Nothing in this Shipping & Returns Policy limits any rights or remedies that cannot legally be waived under applicable law.